Last Updated: 25/10/2025
Welcome to Stakque Digital Pvt. Ltd. (“Stakque”, “we”, “us”, “our”). By using our website www.stakque.com, submitting any inquiry, or engaging our services, you (“Client”, “you”, “your”) agree to these Terms & Conditions (“Terms”). Please read them carefully before proceeding.
1. Services
1.1 We offer professional digital marketing, web development, and associated services, including:
- Performance Marketing (Google, Meta, LinkedIn, and YouTube Ads)
- Web Design & Development (UI/UX, eCommerce, CMS websites)
- SEO & Search Visibility (on-page, off-page, technical optimization)
- Marketing Automation (CRM setup, email flows, WhatsApp automation)
- Social Media Management (organic growth, content, and strategy)
- E-commerce Growth & Analytics
1.2 The specific scope, timelines, deliverables, and pricing for each engagement will be defined in a separate Proposal, Service Agreement, or Statement of Work (SOW).
1.3 Services will be provided with due professional care, skill, and diligence in line with industry standards. However, performance outcomes depend on multiple factors beyond our control.
2. Client Responsibilities
2.1 You agree to:
- Provide accurate and complete project-related information, materials, and access credentials (Google Ads, Meta Business, Analytics, website, etc.) in a timely manner.
- Review and approve work within reasonable timeframes.
- Ensure that all content, data, and materials provided do not infringe on third-party rights.
2.2 You acknowledge that delayed responses, incomplete data, or restricted access may affect timelines, results, and costs.
2.3 You agree not to instruct Stakque to engage in misleading, illegal, or non-compliant marketing practices (spam, false claims, prohibited ad categories, etc.).
3. Fees, Payment & Refund Policy
3.1 Fees & Currency: All service fees and payments shall be made in the currency mutually agreed between Stakque and the Client, as specified in the respective invoice, proposal, or service agreement.
3.2 Exchange Rates & Transfer Fees:
- For international payments, all currency conversions will be based on the prevailing exchange rate at the time of transaction.
- The Client shall bear any applicable bank transfer fees, gateway charges, or foreign exchange deductions.
3.3 Payment Terms: Unless otherwise agreed, invoices must be cleared prior to the commencement of the service cycle, or within the due date mentioned on the invoice.
3.4 Ad Budgets: Advertising budgets (Google, Meta, LinkedIn, etc.) are exclusive of service fees and must be paid directly to the respective platform or reimbursed to Stakque within 5 business days of invoicing, if advanced by Stakque.
3.5 Refund Policy:
- Once a project, campaign, or retainer has commenced, fees are non-refundable.
- If a project is cancelled before initiation, refunds (if any) will be processed after deducting preparatory and administrative costs.
- Refunds do not apply to ongoing services, partially completed work, or monthly retainers.
3.6 Late Payment: If payment is delayed beyond the due date, Stakque may:
- Suspend or restrict ongoing services without notice, and/or
- Charge 1.5% monthly interest on outstanding balances.
- Performance Disclaimer
4.1 While we aim for measurable growth and success, Stakque does not guarantee specific results, such as exact rankings, ROAS, leads, conversions, or revenue figures.
4.2 Marketing results depend on numerous external variables including algorithm updates, competitor activity, budget allocation, and client-side changes.
4.3 All projections, KPIs, and estimates are indicative, not contractual.
5. Ownership & Intellectual Property
5.1 Stakque retains full ownership of all internal methods, templates, processes, frameworks, and software (“Agency IP”).
5.2 Upon full and final payment, the Client will own the final approved deliverables (e.g., website, ad creatives, reports, designs, or marketing assets) specifically created for the Client under the Agreement.
5.3 Unless otherwise agreed, project source files, credentials, and raw data remain with Stakque until all dues are cleared.
5.4 If the Client terminates the engagement before full payment, ownership of work-in-progress will remain with Stakque.
5.5 Stakque may use anonymized results, visuals, or project data as part of its marketing and portfolio, unless a non-disclosure agreement (NDA) restricts such usage.
6. Confidentiality
6.1 Both parties agree to treat all non-public information, data, and materials shared during the engagement as strictly confidential.
6.2 Confidential information may not be disclosed to third parties without written consent, except as required by law or regulatory authorities.
6.3 This obligation continues for two (2) years after the end of the engagement.
7. Data Protection & Privacy
7.1 Stakque complies with applicable Indian data protection laws and (where applicable) international standards such as GDPR.
7.2 Client data and user data collected through campaigns or websites will only be used for agreed business purposes.
7.3 Clients are responsible for ensuring compliance with privacy laws governing their target audience (cookie notices, consent forms, etc.).
7.4 Stakque’s full Privacy Policy (available on our website) governs how we handle data.
- Limitation of Liability
8.1 Stakque’s total liability arising from any claim shall not exceed the total fees paid by the Client for the preceding 12 months.
8.2 Stakque will not be liable for any indirect, consequential, or incidental losses including lost revenue, business interruption, or data loss.
8.3 Nothing in this clause limits liability for fraud, willful misconduct, or acts of gross negligence.
9. Term, Termination & Suspension
9.1 Either party may terminate the Service Agreement with 30 days’ written notice, unless otherwise specified.
9.2 Stakque may terminate or suspend services immediately if:
- Payments are overdue beyond 15 days,
- The Client breaches any material clause of this Agreement,
- The Client’s actions risk reputational or legal harm to Stakque.
9.3 Upon termination:
- All unpaid dues become immediately payable.
- Access to project files, ad accounts, or data may be withdrawn until payment completion.
- Ongoing campaigns or ad spends will be paused.
10. Platform & Third-Party Services
10.1 Stakque uses third-party platforms (e.g., Google Ads, Meta Ads, hosting, automation tools). These are governed by the respective platform’s terms and policies.
10.2 Stakque is not responsible for outages, policy changes, or account suspensions caused by third-party platforms.
10.3 Clients agree to comply with all applicable platform policies and content standards.
11. Force Majeure
Neither party shall be liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, cyberattacks, or platform bans.
12. Indemnification
You agree to indemnify and hold harmless Stakque, its employees, and affiliates from any claims, losses, damages, liabilities, or expenses arising from:
- Your misuse of our services or deliverables,
- Content or materials provided by you,
- Violation of laws or third-party rights.
13. Governing Law & Dispute Resolution
13.1 These Terms shall be governed by the laws of India, with exclusive jurisdiction in the courts of Karnataka, India.
13.2 For international clients, disputes shall first be attempted to resolve amicably. If unresolved within 30 days, either party may refer the matter to arbitration via online proceedings, governed by Indian law.
14. Entire Agreement
These Terms, along with any associated Proposal or Service Agreement, represent the entire understanding between Stakque and the Client, superseding all prior communications or agreements.
15. Severability
If any clause is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16. Contact Information
Stakque Digital Pvt. Ltd.
📧 Email: mail@stakque.com
📞 +91 77363 41466
🌐 www.stakque.com
